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Chocolate Questions

How similar is it to “real” chocolate

Our Sweet Vegan chocolates, and Dreamy Bite is real chocolate. We use 70% fair-trade dark chocolate made without dairy, soy, nuts, gluten, or preservatives. What makes us different from traditional chocolate is simply what we leave out. We are a rich, indulgent experience. Unlike many vegan or allergen-free chocolates, ours isn’t chalky or flavorless. Every recipe is chef-crafted to deliver a smooth texture and rich flavor without compromise. Many customers share, “I can’t believe it’s vegan!”.

Why does your chocolates cost more than other chocolates?

Sweet Vegan is more than a box of chocolate, it’s a premium chocolate experience. Every recipe is chef-crafted and all chocolates are  handmade in small batches in New York City using carefully selected, high-quality plant-based ingredients. Our chocolates are made without dairy, soy, nuts, gluten, or preservatives, which requires specialized ingredients, thoughtful sourcing, and careful preparation.

The price also reflects the full experience: rich flavors, a smooth and indulgent texture, beautiful handcrafted packaging, and the confidence of giving a thoughtful chocolate gift that more people can enjoy. Whether you’re buying for yourself or someone special, we want opening every Sweet Vegan box to feel like a true occasion.

How does vegan chocolate differ from other chocolate?

Most chocolates contain dairy while our chocolates contain no animal products. We feel that eliminating these elements gives the rich chocolate more room to shine.

What also sets us apart is the other ingredients we use. Each truffle is made from fresh, organic ingredients without any fillers, preservatives or artificial additives.

Will you always be an e-commerce?

Yes. Sweet Vegan Chocolates will continue to offer our handcrafted vegan and allergen-friendly chocolates through our online store. You can also find select products at retailers throughout New York City, visit our Find Us page for current locations. As Sweet Vegan grows, we plan to expand into additional retail locations while keeping online ordering convenient and accessible.

Where are your Vegan Chocolate Truffles made? Are the facilities allergen-free?

Our chocolate We share a space at Eterra Kitchen in New York’s East Harlem district. They provide shared commercial kitchen space for startups and food entrepreneurs.

Perfect for anyone like us. While our products are free of wheat, eggs, dairy, soy, tree nuts and/or peanuts, they are processed in a facility where other products are made that contain or may contain these ingredients.

Will you ever add certain allergens?

We are committed to currently making chocolate without dairy, nuts, soy, or gluten, making it suitable for people with food allergies, dietary needs, and vegan lifestyles. If we ever introduce products with allergens, we will be fully transparent and clearly update all product information across our website, packaging, and communications. Transparency and customer trust will always be our top priorities.

How long do I have to spend reading the labels?

We make choosing our  allergen-friendly chocolate as simple as possible. Our labels feature clear, easy-to-read ingredients without confusing names or unnecessary preservatives. Sweet Vegan chocolates are made without dairy, soy, nuts, or gluten, so you can spend less time studying the label and more time enjoying your chocolate.

If you have a severe food allergy, we still recommend reviewing the complete ingredient and allergen information before purchasing.

Is this good for corporate gifting/gift giving?

Yes! Sweet Vegan makes a perfect gift for birthdays, holidays, thank-yous, corporate clients, hosts, or anyone special. Our handcrafted chocolates are allergy-friendly and free from dairy, nuts, soy, and gluten, so you can share them with confidence.

A beautifully crafted box shows your thoughtfulness and care, leaving a lasting impression and making you an exceptional gift giver. Each box is beautifully packaged for a memorable gifting experience everyone can enjoy.

Who makes Sweet Vegan Chocolates?

We're a small team of dedicated professionals, headed up by Andrea Young, the mind behind Sweet Vegan. We personally ensure that each and every truffle meets our high standards of quality and authenticity.

What are the health benefits of your chocolates?

Improved brain function, lower blood pressure, a reduced risk of cardiovascular disease and a positive effect on the skin - these have all been cited as benefits of eating dark chocolate. But we think that the biggest benefit is the impact on your mind - eating chocolate makes people happy - which in the long run has to be good for you.

*Disclaimer: The nutritional claims and information on this site are not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Are your chocolates sold in stores?

Yes, if you’re in New York City then you can pick up a box of Sweet Vegan at the Hilton Hotel in Midtown NYC or at Westerly Natural Market at 911 8'th Avenue, NYC. Traveling through JFK, pick up some sweet treats at Univision, Terminal 8. Also, please browse our online store and we’ll be glad to ship to you.

Who typically buys your chocolates? Are they just for vegans and people with food allergies?

Sweet Vegan is for everyone. Whether you are a doctor, active mom (what mom isn’t), athlete, or musician, we are sure you can make room for a sweet treat…you’re worth it.

What other truffle flavors are you developing?

We’re always experimenting with flavors – that’s how we got to 18 varieties. But if there’s something you’d like to see then let us know!

Maybe you'd like a taste of lavendar, earl grey tea or a caramel filling – fill out the form below and have your say in the next bite!

Is vegan chocolate dairy-free?

Yes, vegan chocolate is completely free from dairy and any other animal-derived ingredients.

Are all dark chocolates vegan?

Not all dark chocolates are vegan, as some may contain milk or other animal-derived ingredients. Always read the label to ensure it is suitable for a vegan diet.

What is used as a substitute for milk in vegan chocolate?

Plant-based milk alternatives, such as almond milk, rice milk, oat milk, or coconut milk, are commonly used as substitutes for dairy milk in vegan chocolate.

Are there any preservatives in vegan chocolate?

Truly vegan chocolates are typically free from preservatives, as they focus on using natural ingredients and avoid additives. Sweet Vegan’s chocolate is preservative free.

What is chocolate bark?

Chocolate bark is a type of confectionery made by spreading melted chocolate on a flat surface and then adding various toppings before allowing it to set and harden. The result is a thin, irregularly shaped sheet of chocolate adorned with a variety of delicious ingredients. Chocolate bark is a versatile treat that allows for endless creativity with toppings and flavor combinations. It is often enjoyed as a simple, yet delightful, homemade dessert, a party favor, or a tasty gift for special occasions. The combinations of different chocolates and toppings make chocolate bark a delightful treat for both chocolate lovers and those with a sweet tooth.

Is vegan chocolate healthy?

Vegan chocolate can be a healthier option than traditional chocolate, especially if it contains fewer processed ingredients and lower amounts of sugar.

Are there health benefits to eating dark chocolate?

Dark chocolate, with a high cocoa content, offers health benefits when consumed in moderation. It is rich in antioxidants, which can protect against oxidative stress and free radicals. Studies suggest positive effects on heart health, improved cognitive function, mood enhancement, help with migraines, and skin protection.

Additionally, dark chocolate may have minor benefits for blood sugar regulation. However, it's essential to choose high-quality dark chocolate with limited added sugars and to enjoy it in moderation.

Orders, Shipping & Delivery

When will my order be shipped?

Orders are typically processed within 1-2 business days. We ship Monday through Wednesday to ensure your chocolates arrive fresh and in perfect condition. If you need expedited shipping, please contact us!

How can I track my order?

You’ll receive an email from Sweet Vegan with your USPS tracking number a couple of days after your order is confirmed. If it doesn’t show up in your inbox, please check your spam folder, and don’t hesitate to reach out to us, we’re happy to help!

How much does shipping cost?

Shipping costs vary depending on your location. For warmer climates, there may be an additional charge to ensure your order arrives in perfect condition, this includes special packaging and cooling materials to protect our treats from the heat.

Do you provide a discount for large orders and at what quantity? 

Yes, contact us for more details

How long will it take to receive my order?

We typically process orders within 1–2 business days before shipping. Priority Mail usually takes 2–5 business days to arrive, though please note that delays can occasionally happen depending on the carrier or time of year (Holidays)

Do you handle custom orders? (weddings, holidays, corporate gifts, etc.)

You bet we do. Call us biased, but we couldn’t think of a better gift than a box of Sweet Vegan. We would be more than happy to help you create something custom and unique for any special occasion. Contact us and let’s make it happen!

Do you ship internationally?

For international orders, customs fees and import duties may apply depending on the country’s regulations. These fees are the responsibility of the customer. Please check with your local customs office for more details.

What shipping options do you offer?

  1. Standard Shipping (Domestic, excluding Hawaii and Alaska)
  • USPS Priority Mail: 1-3 business days¹.
  • USPS Priority Express: next-day to 2-days². 

The delivery dates are not guaranteed.

 ¹ USPS Priority Mail does not deliver on Sundays.

² Place your order before 11AM EST

What is your Warm Weather Shipping Policy?

Warm Weather Shipping Notice:

Warm Weather Shipping Notice: Due to the high temperatures in certain regions, orders shipped to warm climates, including Alabama, Alaska, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, South Carolina, Texas,  Utah and Puerto Rico will not qualify for free shipping. To ensure the safe arrival of your chocolate, we recommend selecting expedited shipping options. With USPS, there is no guarantee of arrival on the USPS quoted date of delivery.  Sweet Vegan Chocolate takes extra care in packaging your orders, but we are not responsible for any melting or damages that may occur during shipping and transit.

Returns, Refunds & Order Issues

Can I return or exchange my order?

Due to the perishable nature of our chocolates, we are unable to accept returns or exchanges. However, if you have any concerns, please contact us within 48 hours, and we'll do everything we can to assist you.

Can I change or cancel my order after it’s been placed?

If you need to make changes to your order, please contact us as soon as possible and we’ll do our best to accommodate your request. Once your package has been shipped, we’re unable to modify the order or add additional items. Please note that orders cannot be canceled after payment has been processed.

Can I get a refund if I didn’t like the product?

We take great pride in our chocolates, but since they’re perishable, we can’t offer refunds based on taste preferences. However, if something’s wrong with your order, contact us right away, and we’ll work to make things right.

What happens if my package is lost or stolen?

We understand how frustrating this can be! Unfortunately, we’re not responsible for lost or stolen packages after they’ve been shipped. Be sure to double-check your shipping info to avoid this, but if something goes wrong, we’re here to help with next steps.

What do I do if my order is missing items?

If anything is missing from your order, please reach out within 48 hours with your order details. We’ll make sure everything is sorted out quickly!

How can I contact Sweet Vegan if I have an issue with my order?

If you need assistance, we’re always here for you! You can reach us by email at info@sweetvegan.nyc or by phone at 917-334-3636. We’ll take care of it right away.

Got more questions? Reach out to us here!